Complaints Procedure

Our complaints procedure

We are committed to providing a good quality service. We recognise however, that we sometimes get things wrong or make mistakes. To deal with this we have a complaints procedure.

We want to listen

We do not view complaints as unwanted. We want to listen to you to make our services better. So do let us know where you feel we have made a mistake or done something which you found unsatisfactory or unacceptable. Even if you do not think your particular concern amounts to a ‘complaint’ we would still like to know about it. You may help us to deal with something we would otherwise overlook.

How to complain

The first step is to talk to a member of our staff. This can be done quite informally, by letter to: Ceri John, ConveyIT House, 28 Coity Road, Bridgend CF31 1LR or by telephone to 0845 026 2460

We will try to resolve the problem as soon as possible. If we can’t do this, because information we need is not to hand, then we will take a record of your concern and arrange the best way and time for getting back to you. This will normally be within five working days from receipt of the complaint.